1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and login credentials when you create an account or make a reservation.
• Booking Information: Check-in/check-out dates, room preferences, number of guests, and special requests.
• Payment Information: Payment method details, such as KBZ Pay transaction references. We do not store full payment card numbers on our servers.
• Communication Data: Messages, feedback, or inquiries you send to us through the App.

1.2 Information Collected Automatically

• Device Information: Device type, operating system version, and unique device identifiers.
• Usage Data: App usage patterns, features accessed, and interaction data to improve our services.
• Crash and Performance Data: Error logs and performance metrics to maintain App stability.

2. How We Use Your Information

• To process and manage your hotel reservations and bookings.
• To provide, maintain, and improve the App and our services.
• To communicate with you regarding your bookings, account, or customer support inquiries.
• To send you important updates, notifications, and service-related announcements.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations and enforce our terms of service.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers that help us operate the App, including payment processors like KBZ Pay and cloud hosting providers.
• Legal Requirements: Information may be disclosed if required by law, regulation, legal process, or governmental request.
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (HTTPS/TLS), secure storage using industry-standard practices, and access controls limiting data access to authorized personnel only.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.

8. Third-Party Services

Our App may integrate with third-party services such as payment gateways (KBZ Pay) and analytics tools. These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or on our website. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Hotel Name: Jasmine Taunggyi Hotel
• Location: Taunggyi, Shan State, Myanmar
• Email: reservation@jasminetaunggyi.com
• Website: https://jasminetaunggyi.com